Price and Payment

The ticket rates shown on our website are correct at the time of publication, however The Gravityz reserves the right to change the ticket rates without any prior notice.

• Walk-in customers may participate in the activity but are subjected to the availability of slots. In such cases, payment shall be made to The Gravityz’s customer service counter before commencement of the activity.
• In order to guarantee a place on the activity time slot, it is highly recommended that all tickets should be purchased online before coming

Ticket Purchase Confirmation

The Ticket Purchase Confirmation will be provided via e-mail upon successful payment made on the website.

Code of Conduct during the Activity

Each group will depart for the activity every 1 hour. The Participant is advised to respect the time allocated to his or her Ropes Course activity in order to avoid any delay to other users or groups. The Gravityz reserves the right to reject any person or group who missed their allotted time slot due to late arrival. No refund or compensation will be made in such circumstances.

Booking

Any error in the booking confirmation shall be made known to The Gravityz immediately. No changes in the booking will be allowed without prior written consent from The Gravityz.

Ticket Cancellation

• Less than one (1) week before activity day: NO refund and NO rescheduling.
• Less than three (3) weeks but more than one (1) week before activity day: NO refund but rescheduling will be provided, subject to availability of empty slots.
• More than three (3) weeks before activity day: 100% refund or rescheduling but subject to availability and can be done only once.

The Gravityz reserves the right to cancel any booking without assigning any reason and in such event, The Gravityz will use all its reasonable endeavor to inform the Participant of such cancellation. The Participants shall be entitled to a full refund but no other compensation shall be payable for any losses, directly or indirectly incurred from such cancellation.

Whilst every attempt is made to ensure that all activity slots run as scheduled, The Gravityz reserves the right to cancel the activity slots for reasons beyond the control of The Gravityz, which include but are not limited to thunderstorms, lightning, high winds, extreme weather conditions or in the interest of safety. In such an event, no refund, whether in part or in full, shall be made to the Participants. The Gravityz may, at its sole discretion, offer an alternative date or time to carry out the activity.

Health Requirements

To participate in The Gravityz’s Ropes Course activity, you should be in good health condition without any heart related diseases, high blood pressure, pregnancy, hypertension, Acrophobia etc.

Use of Drugs and Alcohol

The Gravityz strictly prohibits the use of drugs and alcohol in the attraction and has the right to refuse admission as well as remove participants from the activity if it is reasonably believed that the individual is under the influence of drug and/or alcohol.

Clothing

All Participants shall be responsible for ensuring that they themselves are dressed appropriately, in a manner that enables them to participate in the Rope Course activity at the premise safely.

The Gravityz will not be responsible for any damage or loss of clothing or any other personal items of as a result of participating in the activity or while being in the premise.

The following dress code shall be observed:

1. No sandals or slip-off shoes. Ankle supporting shoes are recommended.
2. Long hair must be tied back.
3. Body piercings shall be removed or properly taped over for safety.
4. Loose clothing, dangling items, jewellery, straps and all head outfits (used for religious purposes) shall be properly and neatly kept.

Usage of Personal Protective Equipment (PPE)

All Participants are required at all times to wear PPE provided only by The Gravityz during the conduct of the activity. No other external PPE can be used in the premise.

Types of PPE

The Participants will each be provided with the following PPE:

1. Fullbody Safety Harness
2. Saferoller® Hi/Pa Lanyard HiRope 2
3. Saferoller® Care – Carebiner Pin Lock
4. Saferoller® II Trolley Saferoller 2 Silent with Swivel

Briefing and Demonstration of Use of PPE

All Participants will undergo a safety briefing and demonstration from The Gravityz’s Crewz. No Participant will be allowed to continue with the activity until he or she can demonstrate sufficient competence with the PPE to the satisfaction of The Gravityz’s Crewz.

Refusal to allow admission or participation

The Management of The Gravityz has the right to refuse admission or participation to any group or individual who fails to observe any of the instructions as provided in this rules and regulation or fails to meet the activity requirements.

General Behaviour

All Participants are required to act responsibly and courteously at all times and to respect other Participants and Crewz.

ACCEPTANCE OF RISK

The Gravityz acknowledges that even under the safest conditions of practice, there exist some degree of inherent risk and hazard in its activities which are beyond the reasonable control of The Gravityz, its officers and employees. The Participants thereby agree to assume the risk in relation to the usage of The Gravityz’s facilities by signing the “Disclaimer Form” during the booking for the Ropes Course activity.

The Gravityz is insured under Public Liability law.

Operating Hours

The Gravityz opens daily from 10am to 6pm.

Lockers

All Participants are required to place their loose items and personal belongings into a locker for safekeeping. This is to prevent participants from losing their items while undergoing the Rope Course activity at The Gravityz.

Lockers require an additional fee for usage.